Customer Experience Associate in Training

CarMax Inc.; Wilmington (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Monthly team-based bonus

Paid time off: sick, vacation, and HOL

Job summary

CarMax Inc. is seeking a Customer Specialist in Training at our Wilmington, NC location to deliver a customer-first experience across sales, appraisals, test drives, and financing applications.

You will assist with vehicle condition assessments, inventory checks, and coordination of service appointments while maintaining CarMax Quality Standards and accurate paperwork. A strong team mindset is essential.

Qualifications

• Strong communication skills and the ability to represent CarMax professionally.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Capacity to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and read/transcribe data clearly.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document findings for appraisals.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and processing payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean work area.

Skills

Communication skills

Relationship building

Integrity & teamwork

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

CarMax Inc. is seeking a Customer Specialist in Training at our Wilmington, NC location to deliver a customer-first experience across sales, appraisals, test drives, and financing applications.

You will assist with vehicle condition assessments, inventory checks, and coordination of service appointments while maintaining CarMax Quality Standards and accurate paperwork. A strong team mindset is essential.