Customer Experience Associate – In-Store & Pick-Up

Floor & Decor; Texas; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor is hiring for a role that greets customers and manages the customer storage pick-up process. The position supports both full-time and part-time schedules and requires basic retail experience and strong communication skills.

The role involves verifying pick-up identities, handling orders in POS, and helping customers with product questions while maintaining safety and brand standards in a warehouse-like store setting.

Qualifications

• 1 year of retail sales experience or equivalent combination of education and experience.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.

Responsibilities

• Greet customers and manage the storage buy pick-up process.
• Assist customers with product questions and selections.
• Verify identity of the person picking up orders and obtain required information.
• Deliver storage buy orders in the POS system.
• Maintain safety standards for lifting and warehouse environment.
• Stock and clean products according to brand standards.

Skills

Excellent communication

Interpersonal skills

Retail sales experience

Self-starter

Fast-paced environment

Computer skills

Tools

POS systems

Job description

Floor & Decor is hiring for a role that greets customers and manages the customer storage pick-up process. The position supports both full-time and part-time schedules and requires basic retail experience and strong communication skills.

The role involves verifying pick-up identities, handling orders in POS, and helping customers with product questions while maintaining safety and brand standards in a warehouse-like store setting.