Customer Service Pro — Growth & Comprehensive Benefits

TMX Finance Family of Companies; Glendale (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Training program

Health insurance

Paid time off

Job summary

TitleMax is seeking a Customer Service Representative in Glendale, AZ to provide an exceptional customer experience throughout the full loan or pawn process and to build trusted relationships within our Store Operations team.

You will assist in account management, educate customers on financial options, conduct vehicle appraisals, and maintain accurate POS data while ensuring compliance with company policies and applicable laws.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Meticulous attention to detail with data entry accuracy is needed.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy and integrity.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Work efficiently in a rapidly changing environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
• Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Data entry

Job description

TitleMax is seeking a Customer Service Representative in Glendale, AZ to provide an exceptional customer experience throughout the full loan or pawn process and to build trusted relationships within our Store Operations team.

You will assist in account management, educate customers on financial options, conduct vehicle appraisals, and maintain accurate POS data while ensuring compliance with company policies and applicable laws.