In-Store Customer Service Associate - Growth & Training

CCF Family of Brands; Los Angeles (CA); Hybride; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Paid training

Learning portal

Cross-brand training

Educational reimbursement

401(k) match

Life insurance

Discount marketplace

Paid time off

Casual dress code

Résumé du poste

The Community Choice Financial® Family of Brands (CCFFamily of Brands) is hiring a Customer Service Representative in Los Angeles, CA to connect with customers, process transactions, and offer tailored financial services in a fast-paced retail setting.

You’ll receive hands-on training, coaching, and development while contributing to a high-performance team. This full-time role requires in-person attendance and a welcoming, customer-focused attitude.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.

Responsabilités

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.

Connaissances

Communication skills

Attention to detail

POS systems

Formation

High school diploma

Outils

POS system

Microsoft Office

Customer management software

Description du poste

The Community Choice Financial® Family of Brands (CCFFamily of Brands) is hiring a Customer Service Representative in Los Angeles, CA to connect with customers, process transactions, and offer tailored financial services in a fast-paced retail setting.

You’ll receive hands-on training, coaching, and development while contributing to a high-performance team. This full-time role requires in-person attendance and a welcoming, customer-focused attitude.