Customer Experience & Appointment Specialist (Flexible Scheduling)

Price Automotive Group; Newark (DE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA

HSA

401(k)

Paid Time Off

Associate discount

Referral bonus

Team building events

Training

Discounts on parts/services

Job summary

Price Automotive Group is seeking a Customer Service/BDC Agent in Newark, DE. You will talk with customers, schedule service appointments, and maintain records to ensure a smooth repair journey. This is not a sales position, but performance goals apply and excellent service is rewarded.

No prior knowledge is required as comprehensive training is provided; benefits include medical and other coverages, paid time off, and an associate discount program.

Qualifications

• Previous customer service experience.
• Previous call center and/or Internet sales experience a plus.
• Strong written and verbal communication skills.
• Internet savvy with good computer skills and organization.
• Excellent follow-up skills and a positive work ethic.

Responsibilities

• Interact with customers to schedule service appointments.
• Maintain customer databases and records.
• Respond to inquiries promptly by phone and email.
• Provide information about products or services as needed.
• Contribute to a team effort and help achieve goals.

Skills

Customer service

Call center

Written communication

Verbal communication

Internet savvy

Computer skills

Follow-up

Positive attitude

Sales goals

Inquiry response

Data entry

Scheduling

Account management

Team player

Product knowledge

Job description

Price Automotive Group is seeking a Customer Service/BDC Agent in Newark, DE. You will talk with customers, schedule service appointments, and maintain records to ensure a smooth repair journey. This is not a sales position, but performance goals apply and excellent service is rewarded.

No prior knowledge is required as comprehensive training is provided; benefits include medical and other coverages, paid time off, and an associate discount program.