SALES BDC AGENT

Price Automotive Group; Newark (DE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA

HSA

401(k)

Paid Time Off

Associate discount

Referral bonus

Team building events

Training

Discounts on parts/services

Job summary

Price Automotive Group is seeking a Customer Service/BDC Agent in Newark, DE. You will talk with customers, schedule service appointments, and maintain records to ensure a smooth repair journey. This is not a sales position, but performance goals apply and excellent service is rewarded.

No prior knowledge is required as comprehensive training is provided; benefits include medical and other coverages, paid time off, and an associate discount program.

Qualifications

• Previous customer service experience.
• Previous call center and/or Internet sales experience a plus.
• Strong written and verbal communication skills.
• Internet savvy with good computer skills and organization.
• Excellent follow-up skills and a positive work ethic.

Responsibilities

• Interact with customers to schedule service appointments.
• Maintain customer databases and records.
• Respond to inquiries promptly by phone and email.
• Provide information about products or services as needed.
• Contribute to a team effort and help achieve goals.

Skills

Customer service

Call center

Written communication

Verbal communication

Internet savvy

Computer skills

Follow-up

Positive attitude

Sales goals

Inquiry response

Data entry

Scheduling

Account management

Team player

Product knowledge

Job description

Job Details: Job Location: Integrity Management Company - Newark, DE 19711, CUSTOMER SERVICE/BDC AGENT

The Price Automotive Group has been family owned and operated for over 40 years. If you are looking for a company that you can build a future with, we are a long-standing, well respected organization that invests in good people to help continue our growth!

Our current team is a group of pleasant people who like to talk with people in a friendly and professional manner, have solid typing skills and enjoy answering questions and providing value to our future customers. This is NOT a sales position, but our team does work hard to be the face our company by providing excellent customer service and scheduling service appointments to over 300 customers a day.

The day will fly by interacting with customers calling you to schedule everything from routine maintenance to recall work. We will train you on the necessary details to become a “mini-expert” in this area, so no prior knowledge is necessary. Finally, this position will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction through their repair journey.

Job Requirements:

• Previous customer service experience
• Previous call center and/or Internet sales experience a plus
• Requires strong written and verbal communication skills in order to work most effectively with customers, via phone and email.
• Must be Internet savvy, have good computer skills and excellent organizational skills
• Excellent follow-up skills.
• Great attitude, work ethic and positive outlook.
• The desire to meet/beat sales and performance goals.
• Respond to inquiries in a timely fashion
• Maintain an ongoing customer database to capture repeat business
• Schedule appointments
• Ensuring customer queries are answered to their satisfaction
• Maintain customer records by updating account information
• Suggesting information about other products or services
• Opens customer accounts by recording account information
• Contributes to team effort by accomplishing related results as needed

What we can offer you:

• Work/Life Balance – Flexible Scheduling
• Excellent Benefits Package including Medical, Dental, Vision, FSA, HSA
• Company Paid Short Term Disability
• Company Paid Life Insurance
• 401(k)
• Paid Time Off – starts accruing day 1
• Associate Discount Program
• Discounts on parts, service, and vehicle purchases for you and your immediate family
• Associate Referral Program
• Refer a friend who becomes a part of our team and receive a $750 bonus!
• Company Team Building Events
• FUN GIVEAWAYS
• TRAINING for 60 days on how to be a top performing customer service agent.