SERVICE BDC AGENT

Price Automotive Group; Newark (DE); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Associate Discount Program

Referral bonus $750

Team building events

Vehicle/parts discounts

Life Insurance

Short Term Disability

Job summary

Price Automotive Group in Newark, DE is seeking a responsive BDC Agent to handle inbound calls for the service department, schedule and confirm appointments, and conduct long-term follow-up to build repeat business. No prior experience is required, making it a strong option for recent graduates transitioning into sales and customer service roles.

You will join a team that values solid communication, organization, and internet proficiency, with opportunities for growth and a comprehensive

Qualifications

• Prior experience in customer service or sales is not required.
• Strong written and verbal communication skills are essential.
• Must be internet savvy with good computer skills.

Responsibilities

• Handle all inbound calls for the service departments.
• Make and confirm appointments.
• Perform long-term follow-up with customers to drive repeat business.
• Maintain an ongoing customer database and respond to inquiries promptly.

Skills

Customer service

Communication skills

Phone etiquette

Email correspondence

Organization skills

Internet savvy

Education

Recent college graduate

Job description

Job Details: Job Location: Integrity Management Company - Newark, DE 19711, CUSTOMER SERVICE/BDC AGENT

CALLING ALL RETAIL SALES, CUSTOMER SERVICE, AND RECENT COLLEGE GRADS!!

The Price Automotive Group has been family owned and operated for over 40 years. If you are looking for a company that you can build a future with, we are a long-standing, well respected organization that invests in good people to help continue our growth!

Compensation and Benefits:

• Work/Life Balance – Flexible Scheduling
• Excellent Benefits Package including Medical, Dental, Vision, FSA, HSA
• Company Paid Short Term Disability
• Company Paid Life Insurance
• 401(k)
• Paid Time Off
• Associate Discount Program
• Discounts on parts, service, and vehicle purchases for you and your immediate family
• Associate Referral Program
• Refer a friend who becomes a part of our team and receive a $750 bonus!
• Company Team Building Events
• FUN GIVEAWAYS

Job Description:

The BDC Agent is responsible for the handling of all inbound phone calls for the Price Auto Group service departments, making and confirming appointments, and completing long-term follow-up. BDC Agents will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction. Previous experience is not required.

Job Requirements:

Successful BDC professionals have come from a variety of backgrounds. The ideal candidate has customer service and/or a general sales background of some sort, (electronics, appliances, real estate, B2B, marketing, etc.), a hard‑working professional with experience providing exceptional customer service and looking to make a career change, or a recent college graduate looking to pursue a career in sales.

• Previous customer service experience
• Previous call center and/or Internet sales experience a plus
• Requires strong written and verbal communication skills in order to work most effectively with customers, via phone and email.
• Must be Internet savvy, have good computer skills and excellent organizational skills
• Excellent follow-up skills.
• Great attitude, work ethic and positive outlook.
• The desire to meet/beat sales and performance goals.
• Respond to inquiries in a timely fashion
• Maintain an ongoing customer database to capture repeat business
• Schedule appointments