Automotive BDC Appointment Specialist - Customer Care

OPEN ROAD AUTO GROUP; Bridgewater Township (NJ); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive hourly pay + performance-基

Comprehensive medical, dental, and 视眼保

Paid vacation and holidays

401(k) with company match

Paid training and ongoing career dev.

Employee vehicle purchase program

Opportunities for advancement within a

Zusammenfassung

Open Road Automotive Group in Bridgewater, NJ is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing dealership team. You will handle inbound and outbound communications, schedule and confirm appointments, and deliver a high-touch customer experience that drives showroom and service visits.

Ideal candidates enjoy fast-paced environments, are comfortable with phone, text, email, and chat, and are committed to professional growth within one of the region's leading

Qualifikationen

• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude with a desire to learn and succeed.
• Ability to work evenings and Saturdays as scheduled.

Aufgaben

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat.
• Schedule and confirm sales and service appointments.
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders.
• Build rapport and provide exceptional customer service with every interaction.
• Accurately document all customer communications in the dealership CRM.
• Coordinate with the sales and service teams to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and performance goals.
• Maintain a positive, professional, and customer-first attitude.

Kenntnisse

Clear communication

Interpersonal skills

Organization & multitasking

CRM software proficiency

Microsoft Office proficiency

Learning mindset

Evenings & weekends availability

Tools

CRM software

Microsoft Office Suite

Jobbeschreibung

Open Road Automotive Group in Bridgewater, NJ is seeking an enthusiastic Automotive BDC Appointment Coordinator to join our growing dealership team. You will handle inbound and outbound communications, schedule and confirm appointments, and deliver a high-touch customer experience that drives showroom and service visits.

Ideal candidates enjoy fast-paced environments, are comfortable with phone, text, email, and chat, and are committed to professional growth within one of the region's leading