Automotive Service BDC Agent: Drive Service Appointments

Preston Motors; New Castle (PA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401K with Employer Match

Paid Uniforms

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Free Access to the Preston AutoFitness

Job summary

Preston Auto Group in New Castle, PA is seeking an Automotive Service BDC Representative to be the first voice for our Service Concierge Team. You will handle all calls, texts, and emails for the Service Departments, maintain guest and vehicle information, and proactively reach out to guests due for maintenance or recalls.

Success means meeting call and appointment goals while delivering top-tier service on every contact.

Qualifications

• High school diploma or equivalent.
• Prior sales, customer service, or automotive experience preferred
• Excellent phone skills with clear, distinct speech
• Strong organizational skills and detailed note-taking ability
• Goal-driven with a high level of honesty and integrity
• Team player with a strong will to win
• CDK and XTime knowledge a plus
• Bilingual (Spanish) a plus

Responsibilities

• Handle all incoming phone calls, text messages, and emails for our Service Departments
• Confirm guest appointments
• Maintain and update guest personal and vehicle information
• Work with customers in a professional, well-spoken manner
• Proactively call customers to schedule appointments for overdue maintenance
• Proactively call customers to schedule appointments for safety recalls
• Meet and exceed all phone call, appointment, and appointment show-ratio goals
• Log all phone calls and appointments in BDC Tracker and log call notes in XTime
• Follow BDC scripts and guidelines on calls and emails

Skills

Excellent phone skills

Strong organizational skills

Goal-driven

Team player

Bilingual (Spanish) a plus

Education

High school diploma or equivalent

Tools

CDK

XTime

Job description

Preston Auto Group in New Castle, PA is seeking an Automotive Service BDC Representative to be the first voice for our Service Concierge Team. You will handle all calls, texts, and emails for the Service Departments, maintain guest and vehicle information, and proactively reach out to guests due for maintenance or recalls.

Success means meeting call and appointment goals while delivering top-tier service on every contact.