Automotive BDC Specialist: Customer Care & Scheduling

Feldman Automotive; Highland (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability

Job summary

Feldman Automotive is seeking a BDC Representative to ensure customers have a positive experience from inquiry through service. You will handle calls, emails, and chats, schedule appointments, and maintain accurate records of interactions.

The role emphasizes excellent communication, multitasking in a fast-paced dealership setting, and collaboration across departments to deliver seamless customer service. Automotive knowledge is a plus.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and CRM software.
• Strong attention to detail and accurate documentation.
• Customer service or call center experience preferred.
• Automotive industry knowledge is a plus.

Responsibilities

• Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency.
• Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately.
• Follow up with customers to ensure their needs are met and ensure customer satisfaction.
• Update customer information in our database and maintain accurate records of customer interactions.
• Collaborate with other departments to ensure seamless customer service experience.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Customer service experience

Automotive knowledge

Tools

CRM software

Microsoft Office

Job description

Feldman Automotive is seeking a BDC Representative to ensure customers have a positive experience from inquiry through service. You will handle calls, emails, and chats, schedule appointments, and maintain accurate records of interactions.

The role emphasizes excellent communication, multitasking in a fast-paced dealership setting, and collaboration across departments to deliver seamless customer service. Automotive knowledge is a plus.