Customer Experience Analytics Intern (Graduate)

Highmark Health; Jackson (MS); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to develop data-driven skills in customer experience, journey analytics, and digital strategy within a healthcare setting. Interns will analyze VOC data, map customer journeys, review digital insights, and aid in recommendations to improve satisfaction and outcomes.

You will collaborate with business leaders, digital experience professionals, marketing, product owners, and analytics partners to

Formación

• Bachelor’s degree required.
• Pursuing a graduate degree (full or part‑time) in an accredited college or university.

Responsabilidades

• Communicate effectively with colleagues and stakeholders.
• Under supervision, provide professional services to day‑to‑day objectives.
• Undertake projects to develop professional skills and expertise.
• Participate in planning and implementation of unit projects.
• Conduct research and reporting with recommendations.
• Undertake related studies or enrichment programs.
• Perform miscellaneous duties as assigned.

Conocimientos

Communication

Analytical thinking

Customer insights

Educación

Bachelor’s degree

Pursuing graduate degree

Herramientas

VOC analytics

Descripción del empleo

United Concordia Dental is offering a Summer 2027 Customer Experience Analyst Graduate Internship to develop data-driven skills in customer experience, journey analytics, and digital strategy within a healthcare setting. Interns will analyze VOC data, map customer journeys, review digital insights, and aid in recommendations to improve satisfaction and outcomes.

You will collaborate with business leaders, digital experience professionals, marketing, product owners, and analytics partners to