Bilingual Contact Center Agent (English/Spanish)

MCI; Las Cruces (NM); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking a friendly Customer Service Representative in Las Cruces, NM, to deliver outstanding support for our clients. You will handle inbound inquiries, provide product and billing information, and resolve issues with professionalism and care.

Ideal candidates are 18+, have a high school diploma, and at least 1 year in customer service, with strong communication in English and Spanish. Training and growth opportunities are available in a team-oriented environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• 1+ years of customer service experience, preferably in a contact center.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems and call center tools.
• Fluent in English and Spanish

Responsibilities

• Handle inbound calls, emails, or chats from customers.
• Provide accurate information about products, services, and billing.
• Resolve customer complaints and expand when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and compliance guidelines.
• Meet performance goals related to quality, efficiency, and customer satisfaction.
• Participate in training and coaching to improve service delivery.

Skills

Fluent English

Fluent Spanish

CRM systems

Education

High school diploma or equivalent

Tools

Call center tools

Job description

MCI is seeking a friendly Customer Service Representative in Las Cruces, NM, to deliver outstanding support for our clients. You will handle inbound inquiries, provide product and billing information, and resolve issues with professionalism and care.

Ideal candidates are 18+, have a high school diploma, and at least 1 year in customer service, with strong communication in English and Spanish. Training and growth opportunities are available in a team-oriented environment.