Customer Experience Advocate | Front Desk & Admin

Belron; Town of Clarence (NY); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Medical plans

PTO & holidays

Volunteer days

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to be the first impression with customers, handling administrative processes, scheduling, invoicing, and greeting customers in person. You will manage calls and emails, ensuring a memorable experience with quick resolutions.

The role offers paid training, a comprehensive benefits package, and opportunities to advance within Safelite. A strong emphasis on customer service and teamwork is required.

Qualifications

• High School Diploma or GED required.
• 1-3 years telephone operations or business administration experience.
• Ability to deliver world-class customer service in a fast-paced setting.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails, and faxes for service issues, pricing, warranties, etc.
• Verify work orders, insurance, and parts information to keep operations moving.
• Handle administrative tasks: buyouts, invoices, work orders, credits.
• Review national center orders and manage dealer part orders and accounts.
• Perform other duties as assigned.

Skills

Customer service

Telephone operations

Communication

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate to be the first impression with customers, handling administrative processes, scheduling, invoicing, and greeting customers in person. You will manage calls and emails, ensuring a memorable experience with quick resolutions.

The role offers paid training, a comprehensive benefits package, and opportunities to advance within Safelite. A strong emphasis on customer service and teamwork is required.