Customer Experience Advocate | In-Person & Phone Support

Safelite Group; Nanuet (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan with company match

Medical coverage plans

PTO and paid holidays

Tuition reimbursement

Volunteer days

Job summary

Safelite Group is seeking a Customer Advocate in New York to manage front-desk interactions, schedule work, handle invoices, and respond to inquiries. You will greet customers, answer calls and emails, and ensure a memorable, smooth service experience.

The role emphasizes fast-paced, solutions-oriented service with opportunities for training and benefits. You may travel up to 10% as needed for coordination and support.

Qualifications

• This role requires delivering world-class customer service in a fast-paced setting.
• Experience handling calls, emails, and administrative tasks is preferred.
• Ability to manage schedules, work orders and invoicing is expected.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage calls, emails and faxes for service issues, pricing and warranties.
• Verify and complete work order details, insurance verification, and parts.
• Process invoices, credits, and rebills; handle dealer orders and accounts.
• Assist with order reviews from the national contact center and other duties.

Skills

Customer service

Telephone operations

Problem solving

Communication

Education

High School Diploma/GED

Job description

Safelite Group is seeking a Customer Advocate in New York to manage front-desk interactions, schedule work, handle invoices, and respond to inquiries. You will greet customers, answer calls and emails, and ensure a memorable, smooth service experience.

The role emphasizes fast-paced, solutions-oriented service with opportunities for training and benefits. You may travel up to 10% as needed for coordination and support.