Customer Experience Advocate — In-Store & Phone Support

Belron; Forest (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate who serves as the first impression for customers, handling administration, scheduling, work orders, and invoicing while greeting customers in person and answering calls and emails.

The role requires strong organizational skills, 1-3 years of customer service or administrative experience, a professional appearance, and willingness to travel up to 10%.

Qualifications

• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear PPE.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly and creatively.
• Manage calls, e-mails and faxes for service issues, pricing, warranties, dispatch, repair and reschedules.
• Confirm and complete work order information incl. insurance verification and parts details.
• Process invoices, work orders, and rebills; manage deleted work orders.
• Review national center orders and manage dealer part orders.
• All other duties as assigned.

Skills

Customer service

Administrative support

Professional presence

Phone handling

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate who serves as the first impression for customers, handling administration, scheduling, work orders, and invoicing while greeting customers in person and answering calls and emails.

The role requires strong organizational skills, 1-3 years of customer service or administrative experience, a professional appearance, and willingness to travel up to 10%.