Customer Experience Advocate - In-Store & Phone Support

Safelite AutoGlass; Austin (TX); Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Benefits package

Tuition reimbursement

Paid training

Zusammenfassung

Safelite AutoGlass is seeking a Customer Advocate who will greet customers in-shop and handle administrative tasks, scheduling and invoicing to deliver a memorable service experience. You will manage calls and emails regarding service issues and help ensure accurate work orders.

The role requires a high school diploma and 1–3 years in telephone operations or office administration, with travel up to 10%. Training is provided along with a comprehensive benefits package and tuition reimbursement.

Qualifikationen

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.

Aufgaben

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Jobbeschreibung

Safelite AutoGlass is seeking a Customer Advocate who will greet customers in-shop and handle administrative tasks, scheduling and invoicing to deliver a memorable service experience. You will manage calls and emails regarding service issues and help ensure accurate work orders.

The role requires a high school diploma and 1–3 years in telephone operations or office administration, with travel up to 10%. Training is provided along with a comprehensive benefits package and tuition reimbursement.