Customer Experience Advocate

Safelite AutoGlass; Longmont (CO); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage options

Paid training

Tuition reimbursement

Paid time off

Job summary

Safelite AutoGlass in the United States is seeking a Customer Advocate to deliver a memorable customer experience by handling front-desk tasks, scheduling, invoicing and communicating with customers in person and by phone.

You will manage work orders, insurance verification and related administrative duties while maintaining a professional appearance and a focus on world-class service in a fast-paced environment.

Qualifications

• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Professional appearance and ability to wear PPE.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly.
• Manage calls, emails and faxes for service issues and pricing.
• Confirm and complete work order information including insurance verification.
• Handle invoices, work orders, credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders.
• Perform other duties as assigned.

Skills

Customer service

Telephone etiquette

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite AutoGlass in the United States is seeking a Customer Advocate to deliver a memorable customer experience by handling front-desk tasks, scheduling, invoicing and communicating with customers in person and by phone.

You will manage work orders, insurance verification and related administrative duties while maintaining a professional appearance and a focus on world-class service in a fast-paced environment.