Customer Experience Advocate

Safelite AutoGlass; East Brunswick Township (NJ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition reimbursement

Paid training

Benefits information portal

Job summary

Safelite AutoGlass is hiring a Customer Advocate to be the frontline ambassador for our customers. You will greet visitors, manage administrative tasks, scheduling, and invoicing, and handle inbound calls and emails to ensure a smooth, memorable experience.

The role requires organization, energy, and a commitment to excellent service in a fast-moving environment. 0n-site position with opportunities to grow within Safelite.

Qualifications

• High School Diploma or GED required.
• 1–3 years of telephone operations or business administration experience preferred.
• Ability to deliver world-class customer service in a fast-paced environment.
• Professional appearance and adherence to PPE requirements.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly with creative solutions.
• Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, and scheduling.
• Confirm and complete work order information, insurance verification, and parts as needed.
• Perform administrative tasks like invoicing, work orders, and credit memos.
• Review orders from the national contact center and manage dealer part orders.

Skills

Customer service

Telephone support

Administrative tasks

Education

High School Diploma/GED

Job description

Safelite AutoGlass is hiring a Customer Advocate to be the frontline ambassador for our customers. You will greet visitors, manage administrative tasks, scheduling, and invoicing, and handle inbound calls and emails to ensure a smooth, memorable experience.

The role requires organization, energy, and a commitment to excellent service in a fast-moving environment. 0n-site position with opportunities to grow within Safelite.