Auto Glass Customer Experience Pro

Safelite; Shenandoah (TX); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off (PTO)

Company holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to greet customers, handle administrative tasks, scheduling, work orders, and invoicing, while delivering a memorable experience during every interaction. The role involves managing calls, emails, and in-shop visits with a focus on resolving issues efficiently.

You’ll support customer interactions from intake to resolution, coordinating with the national contact center and ensuring accurate work order details. Travel up to 10% may be required.

Qualifications

• High School Diploma/GED or equivalent.
• 1–3 years of telephone operations or business administration experience.
• Ability to deliver world-class customer service in a fast-paced operation.
• Willingness to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify and complete work order information, including insurance and parts.
• Process invoices, credits memos, and rebills; manage work orders and deletions.
• Review dealer orders and manage special accounts; perform other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma

Job description

Safelite is seeking a Customer Advocate to greet customers, handle administrative tasks, scheduling, work orders, and invoicing, while delivering a memorable experience during every interaction. The role involves managing calls, emails, and in-shop visits with a focus on resolving issues efficiently.

You’ll support customer interactions from intake to resolution, coordinating with the national contact center and ensuring accurate work order details. Travel up to 10% may be required.