Customer Experience Advocate — Front Desk & Admin

Safelite; East Brunswick Township (NJ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO)

Holidays and paid volunteer days

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate in New Jersey to be a first point of contact for customers. Responsibilities include greeting customers, handling in-shop interactions, scheduling, invoicing, and answering calls and emails with a focus on delivering a memorable customer experience.

The role emphasizes administrative efficiency, insurance coordination, and proactive problem solving while maintaining a professional appearance and willingness to travel up to 10% as needed.

Qualifications

• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all moving parts running smoothly by confirming and completing work order information, including insurance verification.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Administrative tasks

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate in New Jersey to be a first point of contact for customers. Responsibilities include greeting customers, handling in-shop interactions, scheduling, invoicing, and answering calls and emails with a focus on delivering a memorable customer experience.

The role emphasizes administrative efficiency, insurance coordination, and proactive problem solving while maintaining a professional appearance and willingness to travel up to 10% as needed.