Customer Experience Advocate | In-Branch Support

belron; Redmond (OR); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid time off

Tuition reimbursement

Job summary

Safelite in Redmond, OR is seeking a Customer Advocate to be the first impression for our customers. You will manage administrative processes, scheduling, work orders and invoicing, and greet customers in person while answering inbound calls and emails, delivering a memorable experience during every interaction.

The role focuses on resolving customer concerns quickly, handling service issues, and coordinating with the national contact center to ensure smooth operations.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone support

Administrative tasks

Professional demeanor

Education

High School Diploma/GED/Equivalent

Job description

Safelite in Redmond, OR is seeking a Customer Advocate to be the first impression for our customers. You will manage administrative processes, scheduling, work orders and invoicing, and greet customers in person while answering inbound calls and emails, delivering a memorable experience during every interaction.

The role focuses on resolving customer concerns quickly, handling service issues, and coordinating with the national contact center to ensure smooth operations.