Customer Experience Advocate - Front Desk & Admin

Safelite Group; Delray Beach (FL); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

PTO & holidays

Volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite Group is seeking a Customer Advocate to be the first impression for customers, handling in-shop greetings, inquiries, scheduling, and invoicing with energetic professionalism.

Role involves managing calls, emails, and faxes, verifying insurance, and processing orders while maintaining exceptional service in a fast-paced environment. On-site availability with travel up to 10% is required.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Phone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to be the first impression for customers, handling in-shop greetings, inquiries, scheduling, and invoicing with energetic professionalism.

Role involves managing calls, emails, and faxes, verifying insurance, and processing orders while maintaining exceptional service in a fast-paced environment. On-site availability with travel up to 10% is required.