Customer Experience Specialist

Safelite Fulfilment; Green Bay (WI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage plans

Paid time off

Company holidays

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a Customer Advocate to be the first impression with customers, handling administrative processes, scheduling, work orders, and invoicing while greeting customers in person and answering calls and emails. You will ensure a memorable experience across all interactions in a fast-paced environment.

Responsibilities include managing service inquiries, insurance verification, and coordinating with the national contact center.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.
• #LI-MZ2

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Customer service

Professional image

Travel up to 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the first impression with customers, handling administrative processes, scheduling, work orders, and invoicing while greeting customers in person and answering calls and emails. You will ensure a memorable experience across all interactions in a fast-paced environment.

Responsibilities include managing service inquiries, insurance verification, and coordinating with the national contact center.