Customer Advocate: Fast-Paced, Solutions-Driven Support

Talentify; Redding (CA); On-site; USD 49,428,000 - 75,217,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage plans

PTO and company holidays

Tuition reimbursement

Job summary

Safelite, a leading auto glass and repair company, invites you to join as Customer Advocate. You’ll warmly welcome customers in-shop, handle calls and emails, and ensure efficient service with accurate work orders and invoicing.

You will resolve concerns, coordinate with internal teams, verify insurance, process documentation, and support dealer orders. A high school diploma and 1–3 years of customer service or admin experience are required; travel up to 10% may be needed.

Qualifications

• High School Diploma or GED required.
• 1–3 years telephone operations or business administration experience.
• Ability to deliver world-class customer service in a fast-paced operation.
• Travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and creatively.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Verify and complete work order information, including insurance verification and parts.
• Process buyouts, invoices, work orders, deleted work orders and credit memos.
• Review orders from the national contact center and manage dealer part orders.
• All other duties as assigned.

Skills

Customer service

Telephone handling

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite, a leading auto glass and repair company, invites you to join as Customer Advocate. You’ll warmly welcome customers in-shop, handle calls and emails, and ensure efficient service with accurate work orders and invoicing.

You will resolve concerns, coordinate with internal teams, verify insurance, process documentation, and support dealer orders. A high school diploma and 1–3 years of customer service or admin experience are required; travel up to 10% may be needed.