Customer Advocate: Fast-Paced Support & Solutions

Safelite Fulfilment; United States; On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

PTO and holidays

Volunteer days

Tuition reimbursement

Paid training and tools

Job summary

Safelite offers a customer service role supporting in-shop operations nationwide. You’ll welcome customers, handle calls, emails, and inquiries, and resolve issues quickly while maintaining professionalism.

This position requires 1–3 years of related experience, a high school diploma or GED, and the ability to travel up to 10%. We provide paid training, benefits, and opportunities for growth within a large automotive services network.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Communication

Time management

Professional appearance

Education

High School Diploma/GED/Equivalent

Job description

Safelite offers a customer service role supporting in-shop operations nationwide. You’ll welcome customers, handle calls, emails, and inquiries, and resolve issues quickly while maintaining professionalism.

This position requires 1–3 years of related experience, a high school diploma or GED, and the ability to travel up to 10%. We provide paid training, benefits, and opportunities for growth within a large automotive services network.