Customer Experience Advocate: Call Center Support I

jbhunt; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Job summary

J.B. Hunt Transport, Inc. is seeking a Call Center Support I-1 in Lowell, AR to handle inbound customer inquiries via phone, email, or chat and provide first-level service.

The role emphasizes teamwork, ongoing training, and problem resolution within logistics and transportation environments. Under supervision, you will route calls, resolve basic issues, and ensure customer satisfaction while complying with company processes and policies. Strong computer skills and knowledge of the J.B.

Qualifications

• High School Diploma or GED with 1 year of customer service experience and/or military equivalent
• College coursework experience and/or 1 year of experience within customer service or help desk atmosphere
• Ability to work both individually and as a team
• Knowledge of J.B. Hunt
• Proficient Computer Skills including Microsoft Office Suite (PowerPoint, Excel, Outlook, etc.)
• Ability to meet or exceed customer needs and expectations to provide excellent service

Responsibilities

• Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate
• Administer programs, projects, and/or processes specific to the operating unit served
• Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry
• Research and report on client complaints, help resolve client complaints, and ensure that problems can be resolved in a timely manner; monitor and follow-up with internal teams for feedback on outstanding complaints
• Identify employee, client, or customer issues and determine appropriate course of action for effective resolution
• Receive and respond to routine correspondence following established procedures not requiring management review
• Understand and implement administrative, application, or software systems, procedures, policies, and practices
• Communicate with people within and outside of the organization (answering questions, addressing concerns, resolving basic problems, etc.)
• Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation

Skills

Customer service

Communication skills

Teamwork

Problem solving

Microsoft Office

Education

Associates: Business Administration/Management

GED (Required)

High School (Required)

Tools

Microsoft Office Suite

Job description

J.B. Hunt Transport, Inc. is seeking a Call Center Support I-1 in Lowell, AR to handle inbound customer inquiries via phone, email, or chat and provide first-level service.

The role emphasizes teamwork, ongoing training, and problem resolution within logistics and transportation environments. Under supervision, you will route calls, resolve basic issues, and ensure customer satisfaction while complying with company processes and policies. Strong computer skills and knowledge of the J.B.