HR Help Desk Associate I

jbhunt; Lowell (MI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Maternity & parental leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a People Support Center Representative I in Lowell, AR.

This entry-level HR role handles routine inquiries via phone, email, and chat, documenting interactions and following scripts and escalation protocols. You will resolve standard HR questions within scope and route complex issues appropriately. Duties include policy interpretation, data integrity in the HRIS, and supporting HR technology updates while maintaining confidentiality and a people-centered

Qualifications

• Experience using computers and phones in office settings.
• Ability to analyze situations and make informed decisions.
• Maintain professionalism, confidentiality, and procedures.
• Follow established procedures and communicate clearly.

Responsibilities

• Document activities and assign to the appropriate party using internal tools.
• Meet service center metrics: hold time, call length, transfers, and resolution.
• Address routine HR inquiries via phone, email, and chat promptly.
• Interpret HR and Payroll policies for all employee levels.
• Provide self-service guidance on personnel records and data integrity.
• Support HR technology testing, implementations, and updates; perform admin duties.

Skills

Communication skills

Multitasking

Computer & phone proficiency

Analytical decision making

Confidentiality

Procedural compliance

Teamwork

Learning new technologies

Education

GED

High School Diploma

Job description

J.B. Hunt Transport, Inc. is seeking a People Support Center Representative I in Lowell, AR.

This entry-level HR role handles routine inquiries via phone, email, and chat, documenting interactions and following scripts and escalation protocols. You will resolve standard HR questions within scope and route complex issues appropriately. Duties include policy interpretation, data integrity in the HRIS, and supporting HR technology updates while maintaining confidentiality and a people-centered