Customer Experience Advocate: Auto Glass Frontline

Safelite Group; Honolulu (HI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Tuition reimbursement

Paid time off

Company holidays

Volunteer days

Paid training

Job summary

Safelite Group is seeking a Customer Advocate to greet customers in-shop, manage administrative tasks, and handle calls and emails regarding service issues, pricing, warranties, and dispatch. The role supports a fast-paced environment and emphasizes delivering a friendly, efficient customer experience.

The position includes paid training, opportunities to advance, and a benefits package as part of Safelite’s commitment to work-life balance and career growth.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to greet customers in-shop, manage administrative tasks, and handle calls and emails regarding service issues, pricing, warranties, and dispatch. The role supports a fast-paced environment and emphasizes delivering a friendly, efficient customer experience.

The position includes paid training, opportunities to advance, and a benefits package as part of Safelite’s commitment to work-life balance and career growth.