Customer Experience Advocate — Auto Glass

belron; Virginia Beach (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO)

company holidays

Paid volunteer days

Tuition reimbursement up to $5,250

Job summary

Safelite is hiring a Customer Advocate to be the first point of contact with customers, handling administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and respond to inbound calls and emails, delivering a memorable service experience.

The role includes paying opportunities and a comprehensive benefits package, with paid training and tools provided to succeed in a fast-paced environment.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweep -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Education

High School Diploma/GED/Equivalent

Job description

Safelite is hiring a Customer Advocate to be the first point of contact with customers, handling administrative processes, scheduling, work orders, and invoicing. You will greet customers in person and respond to inbound calls and emails, delivering a memorable service experience.

The role includes paying opportunities and a comprehensive benefits package, with paid training and tools provided to succeed in a fast-paced environment.