Customer Experience Advocate

Belron; Windham (NH); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid training

401(k) and medical plans

Job summary

Safelite is seeking a Customer Advocate to be the public face of the brand, welcoming customers, handling administrative tasks, scheduling, and invoicing to deliver a memorable first impression with every interaction.

You will manage incoming calls, emails, and faxes for service issues, verify insurance details, complete work orders, and support dealer accounts while maintaining smooth operations across the shop floor and office.

Qualifications

• Customer service experience in a fast-paced environment.
• 1–3 years in telephone operations or business administration.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve concerns promptly.
• Manage calls, emails, and faxes for service issues and pricing.
• Verify work order details and insurance information.
• Process invoices, work orders, and credit memos.
• Review dealer orders and national center references.
• Perform all other duties as assigned.

Skills

World class customer service

Telephone operations

Communication

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to be the public face of the brand, welcoming customers, handling administrative tasks, scheduling, and invoicing to deliver a memorable first impression with every interaction.

You will manage incoming calls, emails, and faxes for service issues, verify insurance details, complete work orders, and support dealer accounts while maintaining smooth operations across the shop floor and office.