Customer Experience Advocate

belron; Town of Florida (NY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package >$10k

401(k) matching

Medical coverage

PTO

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a customer-focused professional to support in-shop operations and service coordination. You will handle calls, emails, and faxes, verify work orders, and assist with administrative tasks to ensure smooth daily operations.

The role requires 1–3 years in telephone or administrative work, a high school diploma, and the ability to travel up to 10% as needed. Competitive pay and benefits accompany this position.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration.
• Ability to travel up to 10%.

Responsibilities

• Greet in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, and dispatch.
• Verify work orders, insurance, and missing information to keep operations moving.
• Complete administrative tasks such as invoices, buyouts, and credit memos.
• Review orders from the national contact center and manage dealer part orders.
• Support other duties as assigned.

Skills

Customer service

Phone support

Administrative tasks

Multitasking

Education

High School Diploma or GED

Job description

Safelite is seeking a customer-focused professional to support in-shop operations and service coordination. You will handle calls, emails, and faxes, verify work orders, and assist with administrative tasks to ensure smooth daily operations.

The role requires 1–3 years in telephone or administrative work, a high school diploma, and the ability to travel up to 10% as needed. Competitive pay and benefits accompany this position.