Customer Experience Advocate

Safelite Group; Virginia Beach (VA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off

Company holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group in Virginia Beach, VA is seeking a Customer Advocate who will be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person.

You will manage incoming calls and emails, resolve concerns with creative solutions, verify insurance and complete information, and support after-sales tasks such as invoicing and rebills.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Administrative tasks

In-person greeting

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group in Virginia Beach, VA is seeking a Customer Advocate who will be the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person.

You will manage incoming calls and emails, resolve concerns with creative solutions, verify insurance and complete information, and support after-sales tasks such as invoicing and rebills.