Customer Experience Advocate

Safelite; Sterling (VA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

PTO and holidays

Job summary

Safelite in Sterling, VA is seeking a Customer Advocate to greet customers in-shop, handle calls and emails, and coordinate service orders with accuracy and courtesy.

You will manage inquiries related to service issues, pricing, warranties, and scheduling, while ensuring smooth administrative workflows from insurance verification to invoicing. The role emphasizes world‑class customer service in a dynamic, on-site setting.

Qualifications

• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Professional appearance and PPE are required.
• Willingness to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, emails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, addtional parts and missing information.
• Process administrative tasks such as buyouts, invoices, work orders, deleted work orders and credit memos.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Business administration

Education

High School Diploma/GED/Equivalent

Job description

Safelite in Sterling, VA is seeking a Customer Advocate to greet customers in-shop, handle calls and emails, and coordinate service orders with accuracy and courtesy.

You will manage inquiries related to service issues, pricing, warranties, and scheduling, while ensuring smooth administrative workflows from insurance verification to invoicing. The role emphasizes world‑class customer service in a dynamic, on-site setting.