Customer Experience Advocate

City Auto Glass, inc.; Pembroke Park (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical coverage plans

Paid time off (PTO)

Company holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, delivering a memorable experience during every interaction.

You will handle in-shop welcomes, calls, emails, and faxes for service issues, pricing, warranties, and dispatch; maintain order info and insurance verifications; process invoices and credit memos; support national center orders.

Qualifications

• High School Diploma or GED required.
• 1–3 years telephone operations or business administration experience required.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone handling

Administrative tasks

Problem solving

Education

High School Diploma/GED

Job description

Safelite is seeking a Customer Advocate to greet customers, manage administrative processes, scheduling, work orders and invoicing, delivering a memorable experience during every interaction.

You will handle in-shop welcomes, calls, emails, and faxes for service issues, pricing, warranties, and dispatch; maintain order info and insurance verifications; process invoices and credit memos; support national center orders.