Customer Experience Advocate

Safelite Fulfilment; Parker (CO); On-site; USD 20,000 - 31,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

PTO & holidays

Tuition reimbursement

Paid training

Job summary

Safelite Fulfilment is seeking a Customer Advocate who will be one of our first impressions with customers. You will handle administrative processes, scheduling, work orders and invoicing, greet customers in person, and answer inbound calls and emails, delivering a memorable experience with every interaction.

This role emphasizes organized, energetic service and the ability to manage multiple tasks while maintaining accuracy and courtesy in a fast-paced environment.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Perform administrative tasks such as buyouts, invoices, work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Communication skills

Education

High School Diploma/GED/Equivalent

Job description

Safelite Fulfilment is seeking a Customer Advocate who will be one of our first impressions with customers. You will handle administrative processes, scheduling, work orders and invoicing, greet customers in person, and answer inbound calls and emails, delivering a memorable experience with every interaction.

This role emphasizes organized, energetic service and the ability to manage multiple tasks while maintaining accuracy and courtesy in a fast-paced environment.