Customer Experience Advisor

Safelite AutoGlass; Oklahoma City (OK); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Tuition reimbursement

Paid training

Benefits package

Job summary

Safelite AutoGlass is seeking a Customer Advocate to welcome in-shop customers and resolve concerns quickly, while efficiently handling calls, emails and faxes for service issues, pricing, warranties and scheduling.

You’ll verify insurance, manage work orders, process invoices, rebills, and coordinate with the national center and dealer parts for special accounts, with paid training and a generous benefits package valued at over $10k, including tuition reimbursement.

Qualifications

• High School Diploma or GED required.
• 1-3 years telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification and parts needs.
• Handle administrative tasks such as buyouts, invoices, work orders, deleted work orders and rebills.
• Review national center orders and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Professional appearance

Travel readiness

Education

High School Diploma/GED/Equivalent

Job description

Safelite AutoGlass is seeking a Customer Advocate to welcome in-shop customers and resolve concerns quickly, while efficiently handling calls, emails and faxes for service issues, pricing, warranties and scheduling.

You’ll verify insurance, manage work orders, process invoices, rebills, and coordinate with the national center and dealer parts for special accounts, with paid training and a generous benefits package valued at over $10k, including tuition reimbursement.