Customer Advocate: Delight Customers & Solve Issues

Belron; Honolulu (HI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Safelite AutoGlass, the nation's largest provider of vehicle glass repair, replacement and recalibration services, seeks a Customer Advocate to greet customers and handle in-shop interactions while answering calls and emails for a memorable first impression.

You’ll manage administrative tasks, schedule work orders and invoices, review insurance verification, and coordinate with the national contact center to keep operations running smoothly.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Education

High School Diploma/GED/Equivalent

Job description

Safelite AutoGlass, the nation's largest provider of vehicle glass repair, replacement and recalibration services, seeks a Customer Advocate to greet customers and handle in-shop interactions while answering calls and emails for a memorable first impression.

You’ll manage administrative tasks, schedule work orders and invoices, review insurance verification, and coordinate with the national contact center to keep operations running smoothly.