Customer Experience & Admin Specialist - Auto Collision

Boyd Group; Thompson's Station (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO

Parental Leave

Paid holidays

Medical Insurance

401(k)

Short-Term Disability & Life Insurance

Continuing Education

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver exceptional customer experiences and support the Repair Facility Team with administration. You will manage relationships with customers and insurance companies, ensuring accurate documentation and timely communication throughout the repair process.

The role requires strong multitasking, attention to detail, and excellent communication skills in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in an auto body or similar customer-service environment.

Responsibilities

• Ensure consistent execution of WOW plan.
• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorization documents for disassembly.

Skills

Multitasking

Attention to detail

Customer service

Communication

Education

High School Diploma or GED

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver exceptional customer experiences and support the Repair Facility Team with administration. You will manage relationships with customers and insurance companies, ensuring accurate documentation and timely communication throughout the repair process.

The role requires strong multitasking, attention to detail, and excellent communication skills in a fast-paced environment.