Customer Experience & Admin Coordinator

Fil-Tec, Inc.; Maryland; On-site; USD 30,000 - 34,000; Full time

Job summary

FilTec Inc. is seeking a Customer Service/Admin professional to handle order inquiries, processing, and general office tasks at our Cavetown, MD location. You will liaise with customers, coordinate shipping, and resolve complaints while maintaining accurate records.

Ideal candidates bring strong communication skills, proficiency with Excel/Word, and a professional, detail-oriented approach. Office hours are standard full-time with potential additional tasks such as AR/AP support.

Qualifications

• Prior experience in customer service or administrative roles.
• Proficiency with Microsoft Excel and Word is required.
• Strong written and verbal communication skills are essential.
• Typing accuracy at a high rate is expected.
• Experience with ERP/CRM or e-commerce systems is a plus.

Responsibilities

• Answer incoming customer calls regarding orders, inquiries, billing, and product questions.
• Process orders and coordinate with shipping to meet customer expectations.
• Resolve customer issues and complaints, ensuring satisfactory outcomes.
• Maintain accurate customer information and internal reports.
• Assist with accounts payable/receivable and purchasing as needed.

Skills

MS Excel

MS Word

Typing speed

Communication skills

Customer service

ERP/CRM experience

Attention to detail

Education

High School diploma / GED

Associate or Bachelor degree preferred

Tools

CRM systems

E-commerce platforms

Copier/Fax/Scanner

Job description

FilTec Inc. is seeking a Customer Service/Admin professional to handle order inquiries, processing, and general office tasks at our Cavetown, MD location. You will liaise with customers, coordinate shipping, and resolve complaints while maintaining accurate records.

Ideal candidates bring strong communication skills, proficiency with Excel/Word, and a professional, detail-oriented approach. Office hours are standard full-time with potential additional tasks such as AR/AP support.