Customer Experience & Orders Coordinator

Triton Environmental Consultants, Ltd.; Lansing (MI); On-site; USD 38,000 - 48,000; Full time

Job summary

Triton Environmental Consultants, Ltd. is seeking a Customer Service Coordinator to provide responsive customer support and accurate order processing. You will assist customers with inquiries and manage order or account information while coordinating with internal departments to ensure smooth order fulfillment.

The role emphasizes organization, attention to detail, and a proactive attitude toward learning our products, systems, and processes to enhance the customer experience.

Qualifications

• Experience assisting customers by phone and email.
• Strong organizational skills and attention to detail.
• Willingness to learn products and processes.
• Ability to coordinate with internal departments to support orders.

Responsibilities

• Assist customers with inquiries via phone and email.
• Manage order and account information.
• Prepare routine quotations.
• Communicate with internal departments to support order fulfillment.

Skills

Customer service

Order processing

CRM systems

Microsoft Office

Tools

ERP systems

Job description

Triton Environmental Consultants, Ltd. is seeking a Customer Service Coordinator to provide responsive customer support and accurate order processing. You will assist customers with inquiries and manage order or account information while coordinating with internal departments to ensure smooth order fulfillment.

The role emphasizes organization, attention to detail, and a proactive attitude toward learning our products, systems, and processes to enhance the customer experience.