Customer Service & Order Fulfillment Specialist

Monsieur Touton Selection, Ltd.; Baltimore (MD); Hybrid; USD 42,000 - 44,000; Full time

Job summary

Monsieur Touton Selection Ltd. is seeking a Customer Service Associate in Maryland to process orders, prepare correspondence, and handle customer inquiries to ensure satisfaction. You will coordinate with sales reps, the warehouse, and credit to resolve issues and improve service quality.

Role requires strong communication, multitasking, and organizational skills, with a focus on timely responses and accurate order handling. This is a full-time on-site position based in Baltimore.

Qualifications

• High School diploma or equivalency required.
• Minimum of 2 year of experience in customer service or similar role.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Correspond daily with sales representatives (email, phone, and in-person).
• Manage high volume phone calls and filing.
• Verify and address incoming emails in a timely manner.
• Process incoming orders (calls, fax, email).
• Communicate with warehouse regarding ETAs and delivery issues.
• Confirm product availability as needed and update sales reps.
• Interact with warehouse daily to ensure order transfers are correct.
• Address customer complaints and provide solutions within time limits.
• Post all invoices and samples; run daily morning reports.

Skills

Customer service

Written communication

Verbal communication

Organization

Multitasking

Time management

Education

High School diploma

Job description

Monsieur Touton Selection Ltd. is seeking a Customer Service Associate in Maryland to process orders, prepare correspondence, and handle customer inquiries to ensure satisfaction. You will coordinate with sales reps, the warehouse, and credit to resolve issues and improve service quality.

Role requires strong communication, multitasking, and organizational skills, with a focus on timely responses and accurate order handling. This is a full-time on-site position based in Baltimore.