Customer Service Pro - Tech Filtration & SAP Expert

emplify GmbH; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K Match

Vacation

Health Insurance

Sustainability & Social Commitment

Health Management

Job summary

Freudenberg Filtration Technologies in Durham, NC seeks a Customer Service Representative to handle inquiries, process orders, and provide product information. You will maintain records, communicate with multiple departments, and escalate complex issues as needed.

Ideal candidates have 2+ years in customer service, familiarity with CRM systems, and the ability to work in a fast-paced environment near Durham. Travel to the office may be required up to about 10% of the time.

Qualifications

• 2+ years of customer service experience.
• Based in Durham, NC or able to travel to the Durham office approx. 10%.
• Basic proficiency in CRM software and systems.
• Familiarity with company products or services.

Responsibilities

• Handle customer inquiries via phone, email, or chat in a timely, accurate manner.
• Process customer orders in the system and confirm product numbers, pricing, and shipping preferences.
• Provide detailed product/service information to aid purchasing decisions.
• Maintain accurate records of interactions and orders; update notes as needed.
• Identify complex issues and escalate to supervisor or sales managers for resolution.
• Collect and record customer feedback to support service improvements.
• Coordinate with other departments to resolve issues and clarify timelines.
• Follow SAP order entry processes and suggest improvements when appropriate.

Skills

Communication skills

Problem solving

Adaptability

Education

High school diploma

Tools

SAP

Job description

Freudenberg Filtration Technologies in Durham, NC seeks a Customer Service Representative to handle inquiries, process orders, and provide product information. You will maintain records, communicate with multiple departments, and escalate complex issues as needed.

Ideal candidates have 2+ years in customer service, familiarity with CRM systems, and the ability to work in a fast-paced environment near Durham. Travel to the office may be required up to about 10% of the time.