Customer-Driven Teller — Growth, Impact & Benefits

Citizens; Boston (MA); Presencial; USD 28 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance (medical, dental, and

401K with company match

Tuition assistance

Resumo da oferta

Citizens Bank is seeking a Teller in Boston to greet customers in the lobby, demonstrate the mobile app and ATM usage, and complete simple transactions. You will offer personalized advice, guide customers to Bankers for next steps, and educate on Citizens products and benefits while following all cash handling policies and local regulations.

The role requires strong communication skills, a customer-centric approach, and the ability to work varying branch hours, including weekends and evenings.

Qualificações

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer‑centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Responsabilidades

• Greet customers in lobby and demonstrate how to use our mobile app or ATMs to complete simple transactions
• Provide personalized advice and solutions to help customers reach financial goals and connect them to Bankers
• Educate customers on Citizens products and benefits while following all policies and cash handling rules

Conhecimentos

Customer service

Active listening

Strong communication

Problem solving

Questioning & needs analysis

Customer-centric

Digital literacy

Flexibility

Formação académica

High School degree or GED

Descrição da oferta de emprego

Citizens Bank is seeking a Teller in Boston to greet customers in the lobby, demonstrate the mobile app and ATM usage, and complete simple transactions. You will offer personalized advice, guide customers to Bankers for next steps, and educate on Citizens products and benefits while following all cash handling policies and local regulations.

The role requires strong communication skills, a customer-centric approach, and the ability to work varying branch hours, including weekends and evenings.