Customer-Centric Banking Teller - Growth & Flexible Hours

Citizens; Bethesda (AR); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Meaningful work

Volunteer time off

Career growth

Comprehensive benefits

Job summary

Citizens Bank is seeking a Teller to greet customers, demonstrate mobile app and ATM usage, and help customers reach their financial goals. You will educate customers on products, handle cash, and connect them with bankers as needed.

The role emphasizes strong listening, problem solving, and comfort with digital tools, with hours including weekends and evenings. Training and a supportive team environment are offered.

Qualifications

• High School degree or GED is required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to ask questions and identify needs to develop a long-term relationship.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in the lobby and demonstrate app or ATM use for simple transactions.
• Provide personalized financial guidance to help customers achieve goals.
• Educate customers on Citizens products and benefits and connect them with Bankers when needed.
• Adhere to all financial policies and cash handling procedures.

Skills

Customer service

Communication skills

Active listening

Problem solving

Digital literacy

Time management

Flexible hours

Education

High School degree or GED

Job description

Citizens Bank is seeking a Teller to greet customers, demonstrate mobile app and ATM usage, and help customers reach their financial goals. You will educate customers on products, handle cash, and connect them with bankers as needed.

The role emphasizes strong listening, problem solving, and comfort with digital tools, with hours including weekends and evenings. Training and a supportive team environment are offered.