Customer-Driven Claims Ops Specialist

Travelers; Phoenix (AZ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Pension Plan

Student loan assistance

Wellness program

Volunteer programs

Job summary

Travelers in Phoenix is seeking a Customer Service Representative in the Claims department to engage customers, triage inquiries, and support claim resolution. You will work with claim professionals to ensure timely handling and accurate documentation of cases.

Employees at Travelers receive a comprehensive benefits package and opportunities for growth within a collaborative, community-focused environment.

Qualifications

• Experience with Microsoft Office, email, and web-based applications.

Responsibilities

• Addresses customer questions and concerns, triaging calls to appropriate departments.
• Assists with timely resolution of claims across multiple departments and documents files.
• Processes claim payments and related financial transactions, including invoices and expenses.
• Maintains accurate records and prepares reports for management and stakeholders.

Skills

Microsoft Office

Email

Web-based applications

Database software

Education

High School Diploma or GED; 1 year of service-related work experience OR Bachelor's Degree

Job description

Travelers in Phoenix is seeking a Customer Service Representative in the Claims department to engage customers, triage inquiries, and support claim resolution. You will work with claim professionals to ensure timely handling and accurate documentation of cases.

Employees at Travelers receive a comprehensive benefits package and opportunities for growth within a collaborative, community-focused environment.