Claims Operations Specialist: Data-Driven & Customer-Focused

Wells Media Group; Alpharetta (GA); On-site; USD 45,400 - 74,900; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement match

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers in Alpharetta seeks a customer service professional to support claim operations and data management. You will engage customers, document claims, and assist with payments under supervision. A high school diploma or GED is required, with 1 year of service-related experience or a bachelor’s degree preferred.

Proficiency in Microsoft Office is expected. This role offers career growth in a collaborative environment and eligibility for performance-based incentives, with comprehensive

Qualifications

• High School Diploma or GED.
• At least 1 year of service-related work experience OR a Bachelor's degree.
• Proficiency with Microsoft Office and web-based applications.
• Strong analytical thinking and attention to detail.
• Excellent communication and problem-solving skills.

Responsibilities

• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns.
• Partners with claim professionals to assist with timely resolution of claims and document management.
• Processes and issues claim payments and related financial transactions with accuracy.
• Maintains accurate records and generates operational reports for management.
• Performs other duties as assigned.

Skills

Customer engagement

Claim operations

Financial processing

Data management

Office software

Communication skills

Judgment/decision making

Education

High School Diploma or GED

1 year service-related work experience or Bachelor's Degree

Tools

Microsoft Office

Job description

Travelers in Alpharetta seeks a customer service professional to support claim operations and data management. You will engage customers, document claims, and assist with payments under supervision. A high school diploma or GED is required, with 1 year of service-related experience or a bachelor’s degree preferred.

Proficiency in Microsoft Office is expected. This role offers career growth in a collaborative environment and eligibility for performance-based incentives, with comprehensive