Claim Operations Pro: Customer-Focused & Data-Driven

Travelers; Saint Paul (MN); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is hiring in Minnesota for a claims support role focused on customer engagement and accurate processing. You will work with claim professionals to triage, document, and advance claims while maintaining data quality and timely communications with customers.

The role emphasizes attention to detail, strong communication, and the ability to handle multiple duties in a fast-paced environment. A high school diploma or bachelor’s degree is required.

Qualifications

• Ability to handle customer questions professionally and route to the right department.
• Strong attention to detail and accurate data entry.
• Effective written and verbal communication skills.

Responsibilities

• Customer engagement: act as a service rep for the claims team, addressing questions and routing calls.
• Claims operations support: document files, request reports, and prepare documents for reviews.
• Payments processing: handle claim payments and related financial paperwork with accuracy.
• Data management: maintain records, run reports, and update systems with new information.
• Physical duties: may lift items up to 20 pounds as needed.

Skills

Customer service

Attention to detail

Communication

Problem solving

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Office

Email

Web-enabled applications

Database software

Job description

Travelers is hiring in Minnesota for a claims support role focused on customer engagement and accurate processing. You will work with claim professionals to triage, document, and advance claims while maintaining data quality and timely communications with customers.

The role emphasizes attention to detail, strong communication, and the ability to handle multiple duties in a fast-paced environment. A high school diploma or bachelor’s degree is required.