Customer-Driven Automotive Service Advisor | Growth

Homer Skelton Ford Inc; Olive Branch (MS); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay plan

Growth opportunities

Team-oriented environment

Employee benefits package

Training and development

Job summary

Homer Skelton Ford Inc. in Olive Branch, MS, is seeking an experienced Service Advisor to be the primary contact between customers and service technicians.

You will guide customers through vehicle maintenance, communicate needs, and coordinate with technicians to ensure a smooth service experience from check-in to completion. You will document issues, prepare estimates, and provide clear explanations of recommended services while maintaining high CSI standards and customer satisfaction in a

Qualifications

• Proven customer service experience in a fast-paced auto service environment.
• Excellent communication and listening skills with customers.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Listen to concerns and document vehicle issues accurately.
• Write and manage repair orders from start to finish.
• Explain recommended services and repairs clearly to customers.
• Provide accurate estimates and maintenance recommendations.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Job description

Homer Skelton Ford Inc. in Olive Branch, MS, is seeking an experienced Service Advisor to be the primary contact between customers and service technicians.

You will guide customers through vehicle maintenance, communicate needs, and coordinate with technicians to ensure a smooth service experience from check-in to completion. You will document issues, prepare estimates, and provide clear explanations of recommended services while maintaining high CSI standards and customer satisfaction in a