Auto Service Advisor — Customer Care & Growth Path

Crain Automotive Team; Fort Smith (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401K with match

Life Insurance

Job summary

Crain Automotive Team is seeking a Service Advisor to assist customers by providing product and service information and resolving technical issues. You will handle inquiries, document records, and maintain knowledge of evolving products across our Arkansas locations.

The role emphasizes strong communication, rapport building, and multitasking in a fast-paced automotive service environment, with benefits and opportunities for internal growth across dealerships statewide.

Qualifications

• Customer service or sales experience preferred.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication.
• Promote from within; opportunities across dealerships statewide.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues.
• Document and update customer records.
• Develop and maintain a knowledge base of the evolving products and services.

Skills

Technical

Build Rapport

Communication

Customer Service

Multi-Tasking

Service Advisor

Troubleshooting

Detail Oriented

Auto Service & Repair Knowledge

Job description

Crain Automotive Team is seeking a Service Advisor to assist customers by providing product and service information and resolving technical issues. You will handle inquiries, document records, and maintain knowledge of evolving products across our Arkansas locations.

The role emphasizes strong communication, rapport building, and multitasking in a fast-paced automotive service environment, with benefits and opportunities for internal growth across dealerships statewide.