Automotive Service Advisor

Homer Skelton Ford Millington; Olive Branch (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Employee benefits package

Training and development

Team-oriented environment

Industry-leading dealership group

Job summary

Homer Skelton Ford in Olive Branch, MS is seeking a skilled Service Advisor to serve as the primary liaison between customers and our service team. You will help customers understand vehicle needs, write repair orders, and communicate repair estimates throughout the service process.

The ideal candidate has strong communication, multitasking abilities, and knowledge of automotive maintenance. We offer competitive pay, growth opportunities, and a supportive team environment.

Qualifications

• Previous automotive service advisor experience preferred
• Strong customer service and communication skills
• Ability to multitask and prioritize in a busy environment
• Knowledge of automotive repair and maintenance services preferred

Responsibilities

• Greet customers promptly and provide a professional, welcoming experience
• Listen to customer concerns and accurately document vehicle issues
• Write and manage repair orders from start to finish
• Communicate recommended services and repairs clearly to customers
• Provide accurate estimates and explain maintenance recommendations
• Coordinate with technicians and management to ensure timely completion of repairs
• Maintain consistent communication with customers throughout the repair process
• Follow up with customers regarding completed services and satisfaction
• Deliver an exceptional customer experience that builds trust and loyalty
• Maintain CSI standards and contribute to department goals

Job description

We're hiring for AutomotiveService Advisor

Homer Skelton Ford – Olive Branch, MS

Join the Homer Skelton Ford Team!

Homer Skelton Ford is seeking an experienced, customer-focused Service Advisor to join our growing Service Department. The ideal candidate will have a passion for providing exceptional customer service, strong communication skills, and the ability to work in a fast-paced automotive environment.

As a Service Advisor, you will serve as the primary point of contact between our customers and service technicians, ensuring a seamless service experience from check-in to completion. You will help customers understand their vehicle needs, recommend maintenance and repairs, and ensure their concerns are handled professionally and efficiently.

Responsibilities:

• Greet customers promptly and provide a professional, welcoming experience
• Listen to customer concerns and accurately document vehicle issues
• Write and manage repair orders from start to finish
• Communicate recommended services and repairs clearly to customers
• Provide accurate estimates and explain maintenance recommendations
• Coordinate with technicians and management to ensure timely completion of repairs
• Maintain consistent communication with customers throughout the repair process
• Follow up with customers regarding completed services and satisfaction
• Deliver an exceptional customer experience that builds trust and loyalty
• Maintain CSI standards and contribute to department goals

Qualifications:

• Previous automotive service advisor experience preferred
• Strong customer service and communication skills
• Ability to multitask and prioritize in a busy environment
• Knowledge of automotive repair and maintenance services preferred

What We Offer:

• Competitive pay plan
• Opportunities for growth and advancement
• A supportive and team-oriented work environment
• Employee benefits package
• Training and development opportunities
• The opportunity to work with a respected automotive dealership group

At Homer Skelton Ford, we believe our success comes from taking care of our customers and our employees. If you are motivated, dependable, and committed to delivering an outstanding service experience, we want to hear from you!